TERMS

The rules for using this site.

01. Acceptance of terms.

By accessing or using the Vitranova website, you agree to these Terms of Use.

These terms govern your use of vitranovasurfaces.com and any related pages operated by Vitranova Surfaces LLC.
If you do not agree, do not use the website.
We may update these terms from time to time. Continued use after a revision constitutes acceptance of the updated terms.

The website is a B2B service for commercial buyers, contractors, architects, and designers.

You must be at least eighteen years old and authorised to act on behalf of your organisation.
The website is not directed at consumers purchasing tile for personal residential projects.
You represent that the information you submit through any form is accurate and that you have authority to bind your organisation.

You may use the website for lawful commercial purposes related to sourcing, specifying, and procuring surface materials.

Browsing product information, downloading catalog PDFs, and submitting commercial inquiries are permitted uses.
You may not scrape, crawl, or systematically extract content from the website without written permission.
You may not attempt to gain unauthorised access to any system, account, or data connected to the website.
You may not use the website to transmit malware, spam, or any content that violates applicable law.
You may not misrepresent your identity, affiliation, or the nature of your inquiry.

Information on the website and any quote or estimate we provide is subject to confirmation in writing.

Prices, lead times, freight terms, and product availability shown on the website are indicative only.
A binding order requires a written confirmation from Vitranova, typically in the form of a proforma invoice or purchase order acceptance.
We reserve the right to decline any inquiry at our discretion.
Uploaded files such as BOQs and drawings are used solely to prepare your quote. Data handling is described in our Privacy Policy.

All content on this website is owned by Vitranova or its licensors.

This includes text, photography, product imagery, catalog PDFs, logos, and the overall visual design of the site.
You may view and download catalog PDFs for specification and procurement purposes within your organisation.
You may not reproduce, distribute, modify, or create derivative works from site content without prior written consent.
Product names and collection titles are trademarks or trade names of Vitranova or their respective owners.

Technical data on the website is provided as a reference. Verify specifications before placing an order.

Dimensions, thickness, slip ratings, frost resistance, and other technical attributes may vary by production batch.
Colour and veining in product photography are representative. Natural variation is inherent in porcelain, stone, and ceramic surfaces.
Always request a physical sample and review the current technical datasheet before final specification.
Vitranova is not liable for specification errors made on the basis of website content alone.

The website is provided on an as-is basis. To the fullest extent permitted by law, Vitranova limits its liability as described below.

We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the website.
Our total liability for any claim related to the website is limited to one hundred US dollars.
Some jurisdictions do not allow certain limitations. In those cases, our liability is limited to the maximum extent permitted by law.

The website may link to external sites. We are not responsible for their content or practices.

Links to logistics partners, industry resources, or social platforms are provided for convenience.
Visiting a third-party site is at your own risk. Review their terms and privacy policies before sharing information.

We update this document when our practices or legal obligations change.

The Effective and Last Updated dates at the top of this page reflect the most recent revision.
Material changes will be communicated to active customers via email where appropriate.
Previous versions are available on request.

For any question about these terms, write to us.